IP Office will pass on the original Caller ID so that the user can respond accordingly (Some Service Providers do not allow it in which case a default number can be sent out.) The user will be able to answer on either their office phone or the external device, and in both cases the user will be seen as busy on a call (Busy Lamp Field will show as busy on Phone Manager Lite/Pro/PC softphone, SoftConsole and phone display button programming).
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